Your teams can only thrive when everyone on the team is performing optimally. Must-have tools for easy collaboration include things like call commenting, warm transfer, and a shared inbox. Collaboration toolsīeing able to seamlessly collaborate across different sales and support processes improves team efficiency and synergy. Your cloud-based phone system shouldn’t just make calls, but it should also provide extensive features that help to elevate and improve the quality of your customer communication. When looking for an alternative cloud-based phone system, it’s important to take the following considerations: Advanced phone system features However, for businesses looking to grow and scale their customer-facing teams, a more extensive and robust VoIP system that includes industry-leading integrations and productivity and performance management features quickly becomes necessary. OnSIP works well enough for customer-facing teams by providing basic sales and support services in a remote environment. Top Features to Look for in OnSIP Alternatives Its support capabilities are also somewhat limited, only offering unlimited support in the U.S. OnSIP doesn’t have a wide variety of integrations. OnSIP does offer individualized pricing for services and features, which means you could build a custom plan (but you also might end up paying for services and features you don’t need). Unlimited: $18.95 per month per user (five user minimum)īasic: $49.95 per month per account (calling minutes not included) Its features include basic call management tools with limited software integrations and reporting. Its VoIP solution focuses on providing standard customer-facing services with an emphasis on assisting remote teams. OnSIP is a cloud-based business phone solution with no PBX (public branch exchange) hardware to manage it. Why Aircall Is the Best OnSIP AlternativeĮxperience what Aircall can do for your business To help you find an OnSIP alternative that will help you reach your business goals as you scale, we’ve built a comprehensive guide below. For essential business needs like answering customer calls, it might work just fine, but if you want to achieve bigger business goals (think scaling your customer-facing teams and elevating team performance), OnSIP might fall short. With such a diverse range of vendors, each with its own features, integrations, and services, how do you know you’re making the right call for your unique business objectives?įor instance, you might have chosen OnSIP, a cloud-based business phone solution with no PBX hardware to manage it. The cloud-based phone system industry is rapidly expanding, with new service providers constantly joining the market.
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